Facility Management- What it Means
Facility means a building or even a set of buildings that has spaces for various use. It may be an office facility, a warehouse, a residential building or a hospital, or a nursing home. The usage does not change the definition. Facility management means any service which manages the facility.
Delhi and surrounding areas like Noida, Gurgaon, Manesar, Pataudi, Jaipur, Chandigarh, etc have many housekeeping companies but few true facility management companies. So what constitutes a facility management company:-
1. Effective Housekeeping
A good facility management company must first has a very solid operations management team to take care of housekeeping. Normally it is seen that most facility companies outsource this activity and focus on only “big ticket” but it is the small things which matter the most. Hence for an effective and efficient facility management company, housekeeping should be in-house.
2. Managing Hard Services
While housekeeping is known as “soft service” all the components like electrical, HVAC, Genset management, electrical powerhouse etc, constitute “hard service”. A facility management company should know how to manage the hard services with very strict audit and check parameters.
3. Plumbing, Furniture, Maintenance, Gardeners - No problem
A facility management company should have an in-house plumbing, electrical, maintenance, team to take care of all client needs. They should also have gardeners in their employee along with horticulturists to take care of the greens.
4. Managing Client Needs
Trouble with various facility management companies in Delhi, Noida Gurgaon etc are that they have become too internal focused and less focused on client needs. A good facility management company therefore should both focus internally as well as on to the client. A good CRM and account manager and a very thorough & trained operations team go a long way in establishing itself as a ‘clients company’.
Densat FM Services Pvt Ltd, would be happy to answer your queries on the facility management, housekeeping and all related aspects.